Thank you for shopping at ZK Decor! We are dedicated to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the details of our shipping procedures, timelines, and costs.
- Shipping Destinations
- We currently ship to addresses within the United States. We are planning to expand our shipping destinations in the future. Please check back for updates.
- Shipping Methods and Timelines
- We offer several shipping methods to meet your needs:
- Standard Shipping: Typically delivers within 5-7 business days.
- Expedited Shipping: Typically delivers within 2-3 business days.
- Overnight Shipping: Delivers within 1 business day (for orders placed before 2 PM EST).
- Please note that these timelines are estimates and may vary depending on the destination, weather conditions, and other unforeseen circumstances.
- Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before completing your purchase.
- We occasionally offer free shipping promotions for orders over a certain amount. Please check our website or sign up for our newsletter to stay informed about these offers.
- Order Processing Time
- Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.
- Tracking Your Order
- You can track your order using the tracking number provided in the shipping confirmation email. Simply click on the tracking link to view the current status of your shipment.
- If you have any questions about your order’s status, please contact our customer service team at support@zkdecor.com.
- Shipping Restrictions
- Some lighting fixtures may be subject to shipping restrictions due to their size, weight, or material. These restrictions will be noted on the product page.
- We do not ship to P.O. boxes or APO/FPO addresses.
- Damaged or Lost Shipments
- If your order arrives damaged, please contact us immediately at support@zkdecor.com with photos of the damage. We will work with the carrier to file a claim and arrange for a replacement or refund.
- If your order is lost in transit, please contact us at support@zkdecor.com. We will investigate the issue and take appropriate action.
- International Shipping
- At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
- Contact Us
- If you have any questions about our shipping policy, please contact us at support@zkdecor.com.
